Refund Policy

Customers may contact Roisaacs@EComleads.co.za to request a refund, report a defective or inaccessible digital product, or raise concerns about a purchase. Refund requests should include the customer's name, order reference, purchase date and a description of the problem.

Ecomleads will acknowledge refund requests within 24 hours and aims to assess them within seven business days.

Where a purchased digital product is defective, materially misdescribed, inaccessible or not delivered, Ecomleads will investigate and provide an appropriate remedy, including replacement, restored access or a refund where required by applicable law.

Requests based solely on a change of mind after successful digital delivery will be considered according to the applicable law and the circumstances of the transaction.

Nothing in this policy limits any mandatory rights available to consumers under applicable South African legislation.

Approved refunds will be processed through the original payment method where supported and required by the payment provider. The time taken for funds to appear depends on the payment provider and the customer's financial institution.